PRE BOOKED SPORT SERVICES
In the course of your holiday booking you may decide to pre-book some sports services (courses, rental etc). Pre-booked sports services are generally cheaper than locally booked services. It is important to pre-book sports services to guarantee availability of equipment and instructors. We understand that many of the sports services booked are weather dependant and there may be some occasions for this or other reasons some or all of the sports services are not used. In this case WindfishPRO will offer a 'credit note' for any unused services ONLY if agreed by the sport centre. WindfishPRO are NOT able to credit for any services that the sport centre charge us for. We do not offer cash refunds but a credit note may be used against ANY of our services for up to a 3 year period. Should you wish to be credited for any unused services you MUST get written confirmation from the centre or ask them to contract WindfishPRO so we may act accordingly.
HEALTH & SAFETY RISKS IN SPORT TRAVEL
It is understood that WindfishPRO and its affiliates are not responsible in any way for the health or safety of any traveler, and it is their sole responsibility to manage their affairs and take every precaution to insure their safety and health while traveling. Many WindfishPRO vacations are sports or adventure oriented and have explicit risks associated with the activity, it is the sole responsibility of the traveler to manage their participation and be aware of their abilities in relation to the activity. By embarking upon his/her travel/event, the traveler/participant voluntarily assumes all risks, and is advised to obtain appropriate insurance coverage. Completing registration for trip, receipt of tickets, reservations, or package after issuance shall constitute consent to the above and an agreement on your part to convey the contents hereof to your travel companions.
LIMITATION OF LIABILITY/ DISCLAIMER/ FORCE MAJEURE
Compensation or refund payments will not be made for changes that arise as a result of situations outside of our control. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care.
Such circumstances of force majeure will usually include, but are not limited to: war or threat of war, riots, terrorist activity, civil strife, strikes and other industrial disruption, technical problems with transport including changes imposed due to rescheduling or cancellation of flights by an airline or main charterer or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports or ports, natural or nuclear disasters, fire, quarantine, epidemics, health risks, actual or threatened severe weather conditions, Government action, change to Foreign Office advice to advise against travel to your destination, significant building work ongoing outside of your accommodation (such as resort development) or other events beyond our control.
Very rarely, due to a situation of Force Majeure, we may have to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
BREAK DOWNS/ COMPLAINTS
In case of breakdowns in, or complaints about, the property in which you are staying, or on the live-aboard, cruise boat or any other aspect of your holiday you should notify the owner and/or our local representative/ground agent, together with the supplier of the service, immediately, in order that problems can be resolved, where possible, during your holiday and to mitigate any losses, expenses or costs you may incur. You should retain a record of your complaint and details of the person to whom it was reported. Once we, and the supplier concerned, are aware of the problem everything reasonably possible will be done to resolve it as quickly as possible. If you remain dissatisfied, you must write to us giving full details of your complaint within 30 days of your return. It is unreasonable to take no action whilst on holiday but then to write a letter of complaint upon your return. We regret we cannot accept liability in relation to any complaint which is not brought to our attention entirely in accordance with this clause.
CANCELLATION
BY YOU – Should you wish to cancel or amend your reservation, once it has been accepted by us we must have a written instructions to that effect, when cancellation/amendment charges will become applicable, as below. Balances are due 12 weeks prior to departure. If this balance is not received within 7 days of the due date cancellation may be assumed by the company with consequent loss of deposits and/or cancellation charges.
CANCELLATION CHARGES
| *Until 30 days prior to arrival | Loss of deposit |
| 30 - 21 days | 35 % |
| 20 - 14 days | 45 % |
| 13 - 7 days | 65 % |
| Cancellation within 4 days | 100 % |
| (*day one of your cancellation will be taken as the day before your actual date of departure). No refund given for unused or partly used booked services | |
BY US – In the unlikely event that we have to cancel your holiday we will offer you alternatives of a similar or higher standard holiday, without any extra charge to you. If the alternatives we offer are not acceptable to you please notify us in writing. We will then refund all monies paid by you. Such a payment is to constitute full and final settlement of all claims (if any) that you may have against us in respect of cancellation.
AMENDMENTS
We strongly advise you to book all of your holiday requirements at the time of booking. We reserve the right to a minimum charge of €35 per new invoice issued will be levied after receipt of your confirmation invoice in lieu of administration costs. All amendments must be notified in writing.
INSURANCE
It is STRONGLY advised that you have full holiday insurance in place at the time of booking. Please ensure that your insurance covers you for any sporting activities in which you will be participating. WindfishPRO do not sell holiday insurance directly but offer a link to a good value insurance provider via our post-booking client area.
DATA PROTECTION
We will provide your personal information as well as any personal information you provide in relation to the persons whose arrangements have been requested by you, to suppliers and carriers that might be located outside the EU, to enable the operation of the service requested by you. If you make special requests, which include, but are not limited to, special dietary, religious or disability related requirements, which constitute sensitive information, the relevant data will also be passed to the relevant suppliers and carriers to enable provision of the services to you.
